Welcome to the Cheap Handheld Store FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Our goal is to provide efficient, reliable, and affordable outdoor power equipment to farmers, landscapers, and homeowners worldwide.
Product Questions
What types of products do you offer?
We specialize in a wide range of outdoor power equipment, including Ag Sprayers, Automowers, Chainsaws, Brushcutters, Disc Harrows, Finishing Mowers, and more. Our products are designed for professional and home use, focusing on durability and efficiency.
Are your products suitable for commercial use?
Yes! We offer professional-grade equipment ideal for farmers and landscapers, such as Culti-Packers, Boom Mowers, and Grapples. We also have bundle deals for commercial needs.
Do you provide warranties on products?
Most products come with a manufacturer’s warranty. Please check the product description for specific warranty details.
Shipping & Delivery
Where do you ship to?
We ship globally, excluding some parts of Asia and remote areas due to logistical constraints. During checkout, you can confirm if your location is eligible.
What shipping options are available?
We offer two options: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after shipment) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after shipment).
How long does order processing take?
Orders are processed within 1-2 business days, including quality checks and packaging.
Can I track my order?
Yes! We provide tracking information via email once your order is dispatched for both shipping methods.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original condition. Please contact our support team at [email protected] to initiate a return.
Are there any items that cannot be returned?
Used or damaged products may not be eligible for return. Please refer to our return policy for details.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive the returned item.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure encryption methods to protect your payment details.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Contact & Support
How can I contact customer service?
Reach us via email at [email protected]. Our team is based in Seattle, US, and we aim to respond within 24 hours.
What are your business hours?
Our support team is available Monday to Friday, 9 AM to 5 PM PST.
Thank you for choosing Cheap Handheld Store! We’re committed to providing reliable tools and delivery to power your passion. If you have more questions, don’t hesitate to contact us.