At Cheap Handheld Store, we stand behind the quality of our outdoor power equipment. We’re confident you’ll love your new gear, whether you’re a landscaping professional tackling a big job or a homeowner maintaining your property. However, we understand that sometimes a product might not be the right fit. Our returns and exchanges policy is designed to be straightforward and fair, reflecting our commitment to a transparent and secure shopping experience.

Our Policy

You may return or exchange most new, unused items in their original packaging within 15 days of the delivery date for a full refund of the product cost or an exchange. Please note that original shipping fees are non-refundable.

Please Note: Due to hygiene and safety reasons, certain products cannot be returned or exchanged once opened or used. This includes, but may not be limited to, items such as Chainsaws, Brushcutters, and other equipment where the blade or cutting mechanism has been exposed to use. Please contact us at [email protected] if you are unsure about your specific product.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of receiving your order, contact our support team at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be processed.
  2. Provide Details: Use the template below to ensure you provide us with all the necessary information for a swift resolution.
  3. Wait for Instructions: Our team will email you the RMA number and specific instructions on where and how to ship the item back to us.
  4. Ship the Item: Carefully pack the item in its original packaging, include all manuals and accessories, and ship it to the address we provide. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  5. Processing: Once we receive and inspect the returned item, we will process your refund or ship your exchange product.

Return/Exchange Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Cheap Handheld Store Team, I would like to request a return/exchange for an item from my order. Order Number: [Your Order Number] Product Name: [e.g., Stihl BR 800 X Magnum Blower] Reason for Return/Exchange: [e.g., Wrong model delivered / Product defective / etc.] I have read and understood the returns policy on your website. Please send me the RMA number and return instructions. Thank you, [Your Full Name] [Your Phone Number]

Refunds

After we receive your return, please allow 3-5 business days for us to process it. Once processed, the timing of your refund depends on your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be issued to the original card used for payment. It may take 5-10 business days for the refund to appear on your statement after we process it.
  • PayPal: Refunds will be issued to your PayPal account. This is typically reflected within 3-5 business days of our processing.

We will notify you via email once your refund has been issued.

Exchanges

For exchanges, the process will begin once we receive and inspect the returned item. We will then ship the replacement product to you. Standard or free shipping rates will apply for the new shipment.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us immediately at [email protected]. We will cover the return shipping costs and expedite a replacement or refund for you.

Thank you for choosing Cheap Handheld Store for your outdoor power equipment needs.

Cheap Handheld Store Team
[email protected]
2008 University Street, Seattle, US 98155