At Cheap Handheld Store, we are dedicated to getting you the powerful, reliable outdoor equipment you need, directly to your door. Whether you’re a farming professional, a landscaping business, or a dedicated homeowner, our policies are designed for clarity and your complete satisfaction.

Shipping Information

We ship globally (excluding Asia and some remote regions) to bring our quality equipment right to your property.

Order Processing:

All orders are processed within 1-2 business days after payment is confirmed.

Shipping Methods & Times:

  • Standard Shipping ( $12.95 )
    Carrier: DHL or FedEx
    Delivery Time: 10-15 business days after shipment.
  • Free Shipping
    Available on orders over $50.
    Carrier: EMS
    Delivery Time: 15-25 business days after shipment.

Our Returns & Exchanges Policy

We stand behind the quality of our gear. If an item isn’t the right fit, our straightforward return process makes it easy.

Key Policy Details:

  • You have 15 days from the delivery date to initiate a return or exchange.
  • Items must be new, unused, and in their original packaging with all manuals and accessories.
  • The original product cost will be refunded. Original shipping fees are non-refundable.
  • You are responsible for the cost of return shipping unless the item was incorrect or damaged upon arrival.

Non-Returnable Products:

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened or used:

  • Chainsaws
  • Brushcutters
  • And any other equipment where the blade or cutting mechanism has been exposed to use.

If you are unsure about your specific product, please contact us at [email protected] before opening it.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request:
    Within 15 days of delivery, email us at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be processed.
  2. Provide Details:
    Use the email template below to ensure you give us all the necessary information for a swift resolution.
  3. Wait for Instructions:
    Our team will email you the RMA number and specific instructions on where and how to ship the item back to us.
  4. Ship the Item:
    Carefully pack the item in its original packaging, include everything that came with it, and ship it to the address we provide. We strongly recommend using a trackable shipping service.
  5. Processing:
    Once we receive and inspect the returned item, we will process your refund or ship your exchange product.

Return/Exchange Request Email Template

Copy and paste the template below into an email and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Cheap Handheld Store Team,

I would like to request a return/exchange for an item from my order.

Order Number: [Your Order Number]
Product Name: [e.g., Stihl BR 800 X Magnum Blower]
Reason for Return/Exchange: [e.g., Wrong model delivered / Product defective / etc.]

I have read and understood the returns policy on your website. Please send me the RMA number and return instructions.

Thank you,
[Your Full Name]
[Your Phone Number]

Refunds & Funding

After we receive your return, please allow 3-5 business days for us to process it. Once processed, the timing of your refund depends on your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be issued to the original card. It may take 5-10 business days to appear on your statement after we process it.
  • PayPal: Refunds will be issued to your PayPal account, typically within 3-5 business days of our processing.

We will notify you via email once your refund has been issued.

Exchanges

For exchanges, the process will begin once we receive and inspect the returned item. We will then ship the replacement product to you. Standard or free shipping rates will apply for the new shipment.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us immediately at [email protected]. We will cover the return shipping costs and expedite a replacement or refund for you.

Thank you for trusting Cheap Handheld Store for your outdoor power equipment needs.

The Cheap Handheld Store Team
[email protected]
2008 University Street, Seattle, US 98155